Cancellation

CANCELLATION POLICY

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us [insert name + address + email] of your decision by means of a clear statement.

To meet the deadline, it is sufficient that you send the notification before the end of the cancellation period.

Consequences of the revocation

If you cancel this contract, we will refund all payments, including delivery costs, without undue delay and at the latest within fourteen days.

We may refuse to refund your money until we have received the goods back or you have provided proof that you have sent the goods back.

You bear the direct costs of the return shipment.

replacement value

You are only liable for any loss in value of the goods if this loss in value is due to handling that was not necessary to examine the nature, characteristics and functioning of the goods.

Compensation may be required in particular in the following cases:

- Installation or assembly

- Use beyond a pure functional test

- Pollution

- Damage

- missing mounting parts

- used assembly components

- removed protective materials

Exclusion or premature termination

There is no right of withdrawal for goods that are clearly tailored to individual customer requirements and are not resalable.

Product & Functionality
What is CENTAUR?

CENTAUR is a modern thermal curtain system for campers and vans. It has a modular design and combines the advantages of classic curtains and thermal mats in a single system.

As a thermal curtain, CENTAUR combines the ease of use of a curtain with the properties of a thermal mat. It offers privacy, blackout, and insulation in a single system, remains permanently in the vehicle, and is ready for use at any time.

This creates a solution for anyone who wants to use their van both in everyday life and when traveling and camping.
What is the difference between CENTAUR and thermal mats?

Compared to thermal mats, CENTAUR remains permanently in the vehicle and is ready for use at any time. It does not need to be attached before use, removed afterwards, or stored anywhere.

This eliminates both the regular setup and dismantling, as well as the additional space required for storage. The system is always where it is needed: directly at the window.

Thermal mats offer excellent blackout and insulation performance and have established themselves for good reason. CENTAUR was developed to combine these properties with the everyday usability of a curtain.

This creates a solution for anyone who wants to enjoy the benefits of thermal mats without having to accept their typical everyday effort.
What differentiates CENTAUR from classic curtains?

Compared to traditional curtains, CENTAUR offers complete blackout, absolute privacy, and powerful insulation against heat and cold in a single system.

Simple curtain systems, in particular, often reach their limits when it comes to blackout and privacy. CENTAUR makes no compromises here and ensures complete blackout and absolute privacy.

However, the biggest difference is in the insulation. While traditional curtains, due to their design, can hardly contribute to heat or cold insulation, CENTAUR additionally offers excellent insulation against heat and cold.

Thus, CENTAUR combines properties that were previously mostly distributed across different systems into a single solution – without sacrificing the simple and comfortable operation of a curtain.
Does CENTAUR insulate as well as thermal mats?

This cannot be answered generally at this time.

The fundamental design principle of CENTAUR is very similar to thermal mats. Both systems work with multiple layers of material and insulating padding to achieve the highest possible insulation against heat and cold.

Additionally, CENTAUR uses another physical effect. An air cushion forms between the curtain and the window pane, which can be several centimeters thick depending on the vehicle and installation situation. Since still air is a poor conductor of heat, this area also contributes to the insulation performance of the system.

Whether CENTAUR achieves the same, a higher, or a lower insulation performance than thermal mats in a direct comparison cannot be answered reliably at this time. Reliable comparative measurements are currently lacking.

I am very interested in this question myself and would like to investigate it more closely in the future. Currently, I can only say that the design is deliberately aimed at achieving the highest possible insulation performance and, in addition to the actual thermal core, also utilizes the insulating air cushion for this purpose.
Is CENTAUR suitable for everyday use?

Yes, absolutely.

CENTAUR remains permanently on the windows and is available at all times. The curtains can be opened or closed immediately if required, without having to unpack, assemble or put anything away afterwards.

This offers practical advantages, especially in everyday life. Privacy and blackout are available at all times and protect items in the vehicle from curious glances.

This makes CENTAUR a comfortable and uncomplicated solution not only when travelling, but also in daily use.
Is CENTAUR suitable for camping and overnight stays?

Yes, absolutely.

When camping or staying overnight, you benefit from complete blackout, absolute privacy, and excellent insulation against heat and cold.

At the same time, the fabric surface creates a cozy atmosphere in the vehicle. From the outside, the vehicle remains discreet, while inside a pleasant retreat is created.

This way, CENTAUR effortlessly provides more comfort, privacy, and well-being – whether at the campsite, while wild camping, or during an overnight stop.
Why are CENTAUR curtains more expensive than regular curtains?

CENTAUR is a sophisticated hybrid system that combines blackout, privacy, insulation, and ease of use in a single product.

The challenge lies not in a single feature, but in the interplay of many requirements. Materials, construction, fit, functionality, and vehicle integration must be precisely coordinated for the system to function reliably in everyday life and while camping.

In addition, high-quality materials, elaborate manufacturing, and the development of vehicle-specific components are essential. Many details are not off-the-shelf but are individually developed and precisely adapted to the respective vehicle.

CENTAUR is manufactured in Germany in small series. Short distances, high-quality workmanship, and fair production conditions are just as important to me as the function of the product itself.

The focus is not on the lowest possible costs, but on an uncompromising solution that combines different requirements in a single system and provides long-term enjoyment.

Assembly & Use
Do I have to drill?

No.

You do not need to drill holes to install CENTAUR.

For CENTAUR to be installed without tools or modifications to the vehicle structure, the fastening solutions for each module are individually adapted to the specific vehicle and installation situation. Since trim panels, mounting points, and structural conditions vary from vehicle to vehicle, CENTAUR develops suitable solutions for each specific application.

This is why the simple installation involves a significant development effort. The goal is to utilize the existing conditions of the vehicle in such a way that CENTAUR can be easily installed without requiring permanent changes to the vehicle.

This results in a system that can be installed without drilling, cutting, or other modifications to the vehicle and does not require any special manual skills.
Can CENTAUR really be removed without leaving any residue?

Yes.

CENTAUR was developed in such a way that it can be removed without leaving any residue, if required.

Even during the development of the individual modules, care is taken to use the existing conditions of the vehicle in such a way that no permanent changes to the vehicle structure are necessary. This means that the system can be removed later without leaving any visible traces or residues.

This keeps you flexible. This can be an advantage, for example, when reselling and makes CENTAUR a particularly suitable solution for leased vehicles.
Is CENTAUR designed for permanent installation in the vehicle?

Yes.

CENTAUR is designed for permanent installation in the vehicle.

Unlike many thermal mats that need to be removed and stowed after use, CENTAUR remains permanently where it is needed: directly on the window. This means the system is always ready for use and can be deployed in a matter of seconds when needed.

This saves time, requires no additional storage space in the vehicle, and ensures greater comfort – in everyday life, when traveling, and when camping.
Can the curtains be washed?

Yes.

The curtains can be washed if necessary. They can be easily removed from the tracks and then reinserted.

Please note the care instructions. These can be found on the label directly on the product.

Vehicles & Development
Why was a cab partition developed in the first place?

The cabin partition offers the greatest immediate benefit in many vans and campers.

Due to its large window surfaces and design-related characteristics, the cab is often one of the most challenging areas when it comes to privacy, blackout, and insulation against heat and cold. At the same time, there are few solutions for this area that combine these requirements in a single system.

That is why we deliberately chose to launch the cabin partition as the first CENTAUR module.
For which vehicles is CENTAUR currently available?

CENTAUR is being progressively developed for additional vehicles and modules.

An overview of current developments, available solutions, and planned extensions can be found on our Roadmap.

Each vehicle and module undergoes its own development process to ensure that fit, function, and integration meet CENTAUR's requirements.
Why is CENTAUR not yet available for all vehicles?

Every vehicle and every module at CENTAUR undergoes its own development process.

The system should not only fit perfectly, but also combine privacy, blackout, insulation, comfort, and ease of use. To ensure this works reliably in everyday life, many details need to be coordinated, tested, and optimized.

That's why new vehicles and modules are created step by step. This way, we ensure that every CENTAUR system meets the demands we place on function, quality, and durability.
Can I get custom CENTAUR curtains made?

We currently do not offer custom individual productions.

We regularly receive inquiries for custom-made CENTAUR thermal curtains. We are very pleased about this and would like to express our sincere thanks at this point.

At the same time, CENTAUR is not a classic made-to-measure curtain, but a vehicle-specific thermal curtain system. Each module is designed to ensure accuracy of fit, privacy, blackout, insulation, ease of use and reliable function simultaneously.

The development of such systems requires extensive testing and optimization. For individual custom productions, the same development process would be required as for a regular CENTAUR module. Therefore, we are currently focusing our development resources on new vehicles and modules that can benefit as many users as possible.

We kindly ask for your understanding in this matter.

Sicherheit und Konstruktion
Wird bei der Entwicklung der CENTAUR Module auf Fahrzeugsicherheit geachtet?

Ja.

Fahrzeugsicherheit ist ein fester Bestandteil unserer Produktentwicklung. Bereits während der Konstruktion neuer Produkte achten wir darauf, bestehende Fahrzeugfunktionen und Sicherheitssysteme zu berücksichtigen und mögliche Wechselwirkungen so weit wie möglich zu vermeiden.

Besonders relevant ist dieses Thema bei der CENTAUR Fahrerhausabtrennung, da sich in diesem Fahrzeugbereich häufig Windowbags und Seitenairbags befinden.

Aus diesem Grund wurde die Fahrerhausabtrennung bewusst ohne Bohrungen, Verschraubungen, Nieten oder andere dauerhaft feste Verbindungen zur Fahrzeugstruktur konstruiert. Im Bereich der Schienenführung wird zudem bewusst auf starre Metallprofile verzichtet und stattdessen eine leichte und verformbare Kunststoffschiene eingesetzt.

Ergänzt wird die Konstruktion durch lösbare Magnetverbindungen, weiche textile Materialien sowie vollständig integrierte Magnete ohne freiliegende Metallteile. Die seitlichen Haltepunkte des Vorhangs werden ausschließlich über Magnetverbindungen realisiert. Auch im geöffneten Zustand wird der Vorhang nicht mit Gurten, Kordeln oder anderen festen Verbindungen an der Fahrzeugseite fixiert. Die Befestigungspunkte sind so ausgelegt, dass sie sich bei entsprechender Krafteinwirkung selbstständig lösen können, ohne dabei die für den alltäglichen Gebrauch erforderliche Stabilität einzubüßen.

Der Hintergrund dieser Konstruktionsweise ist einfach: Sicherheitssysteme wie Windowbags und Seitenairbags benötigen im Auslösefall Raum, um sich innerhalb von Millisekunden vollständig entfalten zu können. Aus diesem Grund wurde bei der Entwicklung bewusst darauf geachtet, nachgiebige Materialien und lösbare Befestigungen einzusetzen. Die verwendeten Komponenten können sich verformen, ohne zu splittern. Gleichzeitig wurde darauf geachtet, potenzielle Gefährdungen durch harte, scharfkantige oder splitternde Bauteile so weit wie möglich zu vermeiden.

Wir entwickeln unsere Produkte so, wie wir sie selbst verwenden möchten: durchdacht, langlebig und mit dem Anspruch, bestehende Sicherheitsfunktionen des Fahrzeugs bestmöglich zu berücksichtigen.
Warum gibt es für CENTAUR kein TÜV-Gutachten oder eine Airbag-Zertifizierung?

Für Thermovorhänge und vergleichbares Innenraumzubehör ist in der Regel keine TÜV-Abnahme, Eintragung oder spezielle Airbag-Zertifizierung vorgeschrieben.

Für diese Produktkategorie existiert kein standardisiertes Zulassungsverfahren, wie man es beispielsweise von Fahrwerken, Anhängerkupplungen, Felgen oder anderen genehmigungspflichtigen Fahrzeugkomponenten kennt.

Das Vorhandensein oder Fehlen eines TÜV-Gutachtens erlaubt bei Produkten dieser Art daher keine Aussage über deren Qualität oder Sicherheit.

Wir legen großen Wert auf eine sorgfältige Konstruktion und eine verantwortungsbewusste Produktentwicklung. Die sicherheitsrelevanten Überlegungen hinter den CENTAUR Modulen erläutern wir ausführlich im Abschnitt „Wird bei der Entwicklung der CENTAUR Module auf Fahrzeugsicherheit geachtet?“.

Order & Availability
Why can't my order always be delivered immediately?

CENTAUR is deliberately produced in small quantities.

This means that individual products may temporarily not be immediately available and will first be manufactured. Even in these cases, delivery usually takes place within a few weeks.
How do I find out about new vehicles and modules?

The easiest way is through our newsletter.

This way, you'll be the first to know about new vehicles, new modules, and important developments concerning CENTAUR.

You can also find an overview of current developments and planned expansions on our roadmap at any time.
Why is CENTAUR manufactured in Germany?

Out of conviction.

We deliberately chose to manufacture in Germany. Not because it would be easier or cheaper, but because we are convinced that artisanal expertise, experience, and regional value creation should be preserved and strengthened.

Short supply chains, regional production, and strong local partners are more important than ever, in our view. This benefits people, the environment, and the economy equally.

With every decision for CENTAUR, you support this path and contribute to ensuring that high-quality products can continue to be developed and manufactured regionally in the future.